It is a good idea to check that the entrance to your premises and the floor surfaces inside your property are level. Are there steps, steep slopes or lips on doorways that could make access difficult?
If you have steps, you might fit a handrail or replace them with a ramp. If it is not reasonable to make physical changes to your premises, could you install a bell or buzzer at the entrance, and go outside to serve a disabled person? Ensure the bell or buzzer is at the correct height for a wheelchair user.
You could consider providing a personal shopping, home delivery or home visit service for people who can't get to your business.
Clear corridors and aisles so they are wide enough for a wheelchair user to pass through.
Are there steps, steep slopes or lips on doorways that could make access difficult?
Provide a chair for customers who have to queue or wait. You should ensure premises are well lit and that corners, steps and counter edges are marked with high visibility tape so they can be easily seen.
Could you fit easy-grip handles or move existing handles to a more accessible height for wheelchair users?
If you cannot provide parking, can you make a staff space available by prior arrangement or do you know where the nearest space for disabled people is?
