Making your services accessible is good business sense because it means more staff and customers can use them.
You could arrange for your staff to receive training in disability awareness and offering assistance when appropriate.
This could include helping someone handle their money, carrying a product to a customer's car, offering to guide someone around your facilities, cutting up someone's food into smaller pieces or explaining something in a different way if someone doesn't understand.
Consider keeping a record of all the access needs of regular disabled customers so you can automatically provide the right support every time they visit.
It is a good idea to ask disabled people what you could do to improve things and act on their suggestions
If you normally ban animals, you need to amend this to allow for assistance dogs. It is not just visually impaired people who use assistance dogs, e.g. some hearing impaired people have specially trained assistance dogs. Consider using the sign that says "assistance dogs welcome" on your door.
It is a good idea to ask disabled people what you could do to improve things and act on their suggestions.
