Think about producing signs and labels in large clear text, in contrasting colours, (e.g. black text on a white or yellow background) and mounted at a suitable height. Signs should be on a non-reflective surface.
Could you produce leaflets, brochures, menus and other customer information in large print or other accessible formats?
If you have a website, is it accessible to people who have sight impairments or who have learning difficulties, for example?
When advertising your business you may want to mention accessibility and say that you welcome disabled customers
Can staff be trained to assist customers who may need help accessing information? This might include reading a menu out loud to a visually impaired person, writing down a price for a deaf person or speaking in simple, plain English for people with learning difficulties.
Can people contact your business in a variety of ways, e.g. by phone, text phone, email and fax? Deaf and hearing impaired people can use the Typetalk relay system, which enables your business to be in telephone contact with deaf people by linking the people making the call with an operator who relays the conversation.
When advertising your business you may want to mention accessibility and say that you welcome disabled customers. Equally, if your premises are not accessible to wheelchair users, for example, and you cannot reasonably change this, consider explaining this in your publicity materials and include information about any other ways you could provide your service to them (e.g. by phone, home visit, etc).
